Please call us if you have any questions or concerns regarding order status, copay amount, claims submissions, or benefit coverage. If you have any adverse effects to your medications, please contact your prescribing physician or one of our pharmacists.
Phone: 479-445-6833
Fax: 479-445-6032
Our normal business hours are Monday through Friday 8:30am to 4:30pm CST. We are closed on Saturdays, Sundays, and major holidays.
Our experienced staff can answer any questions regarding order and copay status, claims submissions and benefit coverage during our regular business hours.
A Pharmacist-on-Call is available 24 hours a day, 7 days a week at (479) 445-6833 for any question you may have. Pharmacists are available for clinical situations such as side effects, medication assistance, and complaint resolution.
Your prescriber must send a valid prescription to our pharmacy via their preferred means. When a valid prescription is on file, you may call our pharmacy to place your order and schedule a delivery or shipment during regular business hours.
Your prescription may be filled with a generic equivalent substitution based on state law, equivalency rating, and in accordance with company policy.
An InfuseRx employee will let you know if InfuseRx is unable to fulfill the medication request. If you cannot obtain a medication at InfuseRx due to insurance restrictions or availability of the medication, one of our pharmacists or experienced staff members will work with you and another pharmacy to ensure you receive your medication.
Our standard processing time at InfuseRx is 24-48 hours. If processing time is delayed longer than 48 hours, we will contact you to notify you of your options so that you don’t go without your medication. You may also contact us anytime to check the status of your prescription.
An InfuseRx employee will immediately let you know if there are any issues that may delay fulfillment such as prior authorizations or quantity limits imposed by your insurance company. InfuseRx employees will work with you and your physician to get any prior authorizations completed as quickly as possible. If your insurance company will not allow a quantity override due to unforeseen circumstances, an InfuseRx employee will help determine the best way to get the medication you require.
Medications are sent via our in-house delivery driver or FedEx. Priority Overnight is available and may be required for some medications.
Prescriptions are shipped Monday through Friday for any non-temperature sensitive or refrigerated medications. Refrigerated items are shipped only for next day delivery.
Some medications will require your signature for delivery. An InfuseRx staff member will coordinate with you to schedule the most convenient delivery time to ensure your availability to sign for the prescription.
Patients are asked to contact InfuseRx via phone if a delivery has been delayed and you did not receive it as scheduled.
Patients are also asked to contact InfuseRx if the scheduled delivery is missed or will be missed due to changes in your schedule so that we can work with the courier to reschedule the delivery.
During business hours, you can call the pharmacy at (479)-445-6833 to speak with a staff member to request your refill. If you need to request a refill of your medication outside of our business hours, please call our pharmacy and leave a message. Please include the patient’s full name, medication name, address, date of birth, daytime phone number, and additional pertinent information regarding your refill in your message.
Please remember to always inform InfuseRx of any insurance, address, phone number, or health changes.
You will receive a statement in the mail after your prescription and supplies are processed through your insurance. You can pay your balance online by visiting https://infuserx.hmebillpay.com/ .
InfuseRx accepts all major credit cards, check, or money orders.
Payments are also accepted via mail (check or money order only) or over the phone (credit cards).
In compliance with Arkansas pharmacy law, we cannot accept returns of medication once it has been delivered to a patient.
Please give us a call if you would like to request your prescription be transferred to InfuseRx from another pharmacy. We will need to know the name of the medications you want transferred and the name and phone number of the pharmacy to contact. We will ask you when you will need the medication so that we sure to get the transferred prescriptions to you on time. We may also ask you to contact the current pharmacy to provide your permission for us to perform the transfer. Once your prescription has been transferred to InfuseRx, a member of our staff will contact you to confirm that we have it on file at InfuseRx.
If you would like to transfer a prescription from InfuseRx to another pharmacy, please notify the pharmacy you’d like the prescription transferred to and provide our phone number, (479)445-6833, to them so they can call and request the transfer from one of our pharmacists.
Call InfuseRx at 479-445-6833 for assistance. If in the event our land line phones are not working due to an emergency or natural disaster at our pharmacy, we will make every effort to contact you from our pharmacy cell phone and provide instructions and a plan so that you don’t go without your medication.
It is very important to plan what to do to prepare for an emergency. Planning ahead involves such things as:
- Evacuation route
- Emergency phone numbers
- Emergency Kit Medications
- Extra water/food
- Important documents
You can find more information about Emergency Preparedness at www.redcross.org.
If you are experiencing an adverse reaction or side effect, or think you may be experiencing one, please contact InfuseRx or your provider immediately.
If you are experiencing a life-threatening symptom such as chest pain, trouble breathing or swelling of face, lips, or tongue, call 911 and seek treatment right away.
Visit the websites below to see the correct way to dispose of your medications or contact the pharmacy to discuss how to dispose of your specific medication.
https://www.fda.gov/consumers/consumer-updates/where-and-how-dispose-unused-medicines
https://www.epa.gov/hwgenerators/collecting-and-disposing-unwanted-medicines
